## 123.hp.com Overview
**123.hp.com** is the official HP support website for setting up HP printers and accessing related software and drivers[5]. It is designed to help users quickly and easily install, configure, and update their HP printers, especially for new device setup and ongoing support.
## Key Functions
– **Printer Setup:** The site guides users through downloading the necessary software and drivers for their HP printer[5].
– **HP Smart App:** If you visit the site on a desktop browser, it may redirect you to install the HP Smart app on your mobile device for the fastest setup experience[5].
– **Software Updates:** Users are sometimes prompted to visit 123.hp.com to complete firmware or software updates for their printer[4].
– **Official Support:** The site is the legitimate source for HP’s support resources; users should be wary of fake or scam sites that mimic the official domain[3].
## Common Issues
– **Web Access Problems:** Some users report difficulty connecting to 123.hp.com due to browser, network, or security issues[2].
– **Fake Websites:** Scammers create lookalike sites that trick users into providing personal information or paying for bogus support; always verify you are on the official HP site and never pay for “help” on these platforms[3].
– **Update Delays:** Occasionally, the site may show a “pending” message during software or firmware updates, causing user confusion[4].
## Workarounds and Alternatives
– **Mobile Setup:** For the fastest experience, HP recommends using the HP Smart mobile app (available on iOS and Android) to set up and manage your printer[1][5].
– **Technical Support:** If you encounter issues accessing 123.hp.com, HP’s support community can help troubleshoot connection or setup problems[2].
– **Scanner or Camera Setup:** The HP Smart app allows scanning, copying, and sharing documents directly from your mobile device, bypassing some web-based setup steps[1].
## Summary Table
| Feature | 123.hp.com (Web) | HP Smart App (Mobile) |
|—————|———————————–|——————————|
| Setup | Guide for software/driver install | Fast, app-based setup |
| Updates | Firmware/software updates | Notifies of available updates|
| Scan/Copy | Limited | Full-featured scanning tools |
| Support | Official resources & help | Integrated support access |
| Security | Risk of fake sites (be cautious) | Official app store download |
## Best Practices
– **Always use the official 123.hp.com site** to avoid scams[3].
– **Consider the HP Smart app** for a more streamlined and secure setup process[1][5].
– **If stuck, consult HP’s support community** for troubleshooting and updates on known issues[2][4].
– **Never pay for support** or share personal information on unofficial sites[3].
For most users, the combination of the official website and the HP Smart app provides the best experience for setting up, managing, and maintaining HP printers.