## Common Causes for HP Envy 6452e Not Printing
If your HP Envy 6452e is not printing, even though it shows as “online” or “ready,” the issue is often related to connectivity, software, or printer settings rather than a hardware malfunction. Here are the most frequent causes and proven solutions based on user reports and HP community advice:
## Troubleshooting Steps
**Printer Reset**
– **Power Cycle:** Turn off the printer, unplug it from the power source for at least 60 seconds, then plug it back in and turn it on[1]. This simple reset can resolve many temporary errors.
– **Battery Removal:** If your printer has a rechargeable battery, remove it during the reset, then reinsert it after power cycling[1].
**Wireless Connectivity**
– **Wi-Fi Issues:** Many users experience intermittent wireless problems. Regularly resetting the printer’s wireless settings can sometimes restore functionality, though the issue may recur[2].
– **Network Check:** Ensure the printer and your computer/device are on the same Wi-Fi network. If not, reconnect the printer to the correct network[3].
– **Direct Connection:** HP recommends plugging the printer directly into a wall outlet, not a power strip, to ensure stable power[1].
**Software and Drivers**
– **HP Smart App:** If the printer appears as “connected and ready” in the HP Smart app but still doesn’t print, try restarting the app, your device, or reinstalling the app[2].
– **Firmware Update:** Check for and install the latest firmware for your printer (e.g., HP ENVY 6400e series firmware)[1].
– **Reinstall Printer:** If the printer was recently reinstalled and still doesn’t work, confirm that all software steps were followed correctly and that the printer is properly connected to your network[3].
**Ink and Print Quality**
– **Ink Levels:** Make sure your ink cartridges are not empty. Low or empty cartridges can prevent printing, sometimes without a clear error message[4].
– **Print Head Issues:** If prints are incomplete or missing sections, a clogged or malfunctioning print head could be the cause[4].
**Other Considerations**
– **Stuck Print Jobs:** Sometimes, print jobs get stuck in the queue. Cancel all pending jobs and try printing again.
– **Hardware Failure:** If none of the above steps work, there may be a hardware problem. Contact HP support or consider servicing the printer[4].
## Summary Table of Steps
| Step | Action |
|—————————|————————————————————————|
| Power Cycle | Unplug, wait 60 sec, replug, turn on |
| Reset Wireless | Reconfigure Wi-Fi settings on the printer |
| Check Network | Ensure printer and device are on the same network |
| Update Firmware | Download and install the latest firmware |
| Check Ink | Replace empty or low cartridges |
| Reinstall Software | Reinstall HP Smart app or printer drivers |
| Clear Print Queue | Cancel all stuck print jobs |
| Contact Support | If all else fails, seek HP technical support |
## Additional Notes
– **Intermittent Issues:** Some users report that the printer works for a while after a reset, then stops again, suggesting an ongoing firmware or software compatibility issue[2].
– **Video Guides:** For visual guidance, YouTube tutorials demonstrate how to reset and restore HP Envy series printers, which may help resolve connectivity or software issues[5].
If these steps do not resolve your issue, the problem may require professional support or, in persistent cases, hardware replacement.