For **Ender 3D printer customer service**, you can contact Creality, the manufacturer, through multiple official channels:
– **Phone Support:** +01 833 513 5012 (U.S. based support) or +867 553 396 5666 (international Creality hotline)[1][4].
– **Email Support:**
– For order/product help: *sale@creality3dofficial.com* (include order number, photos/videos, and the white manufacture barcode on the printer base)[2][5].
– For after-sales support: *cs@creality.com*[4].
– For complaints/comments: *service@creality3dofficial.com*[2].
– **Additional Pre-sales inquiries:** *store@creality.com*[4].
Typically, Creality promises a reply to emails within about 2 days[2][5].
Common customer inquiries involve technical issues (e.g., error codes, touch errors), shipping/delivery problems, returns or replacements, and account/order management[1].
For best service, include your order number, detailed description of the issue, and relevant images or videos when contacting support.
If you prefer real-life user reviews on Creality’s tech support quality, there are video overviews on YouTube discussing their service experiences[3].
This multi-channel approach ensures you can reach Creality’s customer service for support with your Ender 3D printer effectively.