Afterpay customer service can be contacted primarily via the Help section of the Afterpay app, where you can message their support team 24/7, which is the fastest and most convenient option[3]. If you prefer to speak by phone, you can request a callback through the app or contact their dedicated phone support at 855-289-6014, available mainly between 8am-5pm CT, with callback usually within an hour during these hours[1][2]. You can also submit a request on their help website for specific issues like refunds, payment reschedules, or account updates[5].
However, consumer feedback suggests that phone support can have long wait times (over 30 minutes on average) and a low success rate reaching a live person, with an overall customer service rating of 1.7 out of 5[2]. For order or refund issues related to specific merchants or gift cards, Afterpay may direct you to contact the merchant directly, as Afterpay typically does not handle refunds on merchant products directly (e.g., Prezzee gift cards)[4].
Key ways to reach Afterpay customer service:
– Message support via the Afterpay app Help section (24/7)
– Request a callback between 8am-5pm CT via the app or form online
– Call their main phone number: 855-289-6014 (long hold times common)
– Submit a support ticket via their help website for specific issues[1][2][3][5]
Have your account info ready (name, email, phone number) when contacting them for identification[2]. Their offices are closed on Good Friday and Christmas Day[3].