The best phone number for **Bestway Pools customer service** is **(855) 838-3888** for US customers, operating in the Pacific Time Zone. Most customers contact customer service by phone, with an average hold time of 5 to 10 minutes, and the average call lasting about 2 minutes[1].
However, **customer satisfaction is low**, with an average rating of 1.3 out of 5, and many customers report difficulty reaching a real representative or resolving issues[1][2]. Consumers often need to provide their full name, email, or phone number for identification during calls[1].
For warranty claims and replacements, customers must activate warranties with proof of purchase and product batch numbers. Warranty details are available on their website, and coverage varies between products like pool liners and filter pumps[5].
Additionally, for recall information on certain Bestway pools related to safety hazards, the toll-free number 844-593-4003 is available Monday to Friday, 8 a.m. to 5 p.m. ET[4].
Local Bestway Pool Service and Repair companies (unrelated to Bestway Pools manufacturer) may provide repair or installation services with different contact info[3], but this is a separate entity.
Key contact info summary:
| Purpose | Contact Number | Notes |
|——————————-|———————-|—————————————|
| Bestway Pools Customer Service | (855) 838-3888 | Pacific Time Zone, low satisfaction, phone mostly |
| Warranty/Claims Activation | Via website per warranty details | Proof of purchase & batch number required |
| Recall Information | 844-593-4003 | Mon-Fri 8 a.m. to 5 p.m. ET |
If you have a specific issue, prepare your customer details beforehand, but be aware customer service experiences are frequently reported as unsatisfactory[1][2][5].