To get your printer back online if it appears offline, follow these expert steps:
1. **Check Basic Connections**
– Make sure the printer is **powered on** and there are no blinking error lights.
– Verify all cables (USB/Ethernet) are properly connected if it’s a wired printer, or ensure the printer is connected to the correct Wi-Fi network for wireless models. Avoid being connected to a guest or neighbor’s network. Many printers have a network status page you can print to confirm connectivity[2][3].
2. **Power Cycle Everything**
– Turn off and unplug the printer for about 30 seconds, then plug it back in and turn it on.
– Restart your computer and your router/modem as well to refresh network communication[2][5].
3. **Adjust Printer Settings on Your Computer**
– On Windows 10/11: Go to **Settings > Bluetooth & Devices > Printers & Scanners**. Select your printer, open the print queue, then click **Printer** in the toolbar and *uncheck* “Use Printer Offline” to force it online. You can also try removing and re-adding the printer if issues persist[1][2][4].
– On macOS: Go to **System Settings > Printers & Scanners**, select your printer, and click **Resume** in the print queue. If using an AirPrint-capable printer (like HP ENVY Photo 7820), ensure your Mac and printer are on the same network[2][3].
4. **Check Default Printer and Print Queue**
– Ensure your preferred printer is set as the default. Sometimes, print jobs stuck in the queue can cause the printer to appear offline, so clearing the queue can help[1][4].
If these steps don’t work, try printing a network configuration page from your printer’s control panel to troubleshoot network issues further. Using an Ethernet connection instead of Wi-Fi may also improve stability[3].
These troubleshooting steps cover most offline printer problems and should get your printer online again quickly[1][2][3].