If your HP printer is not connecting to the internet, despite being connected to Wi-Fi, common troubleshooting steps involve checking the Wi-Fi connection and network settings, restarting your router, and ensuring proper IP address assignment.
Specifically:
– **Verify the printer is connected to the correct Wi-Fi network** with the right SSID and password. Sometimes, the printer might connect to a guest network or an incorrect network without internet access[1][2].
– **Restart your router and printer** to refresh the connection. Power cycling often resolves temporary network issues[1][5].
– **Check the printer’s IP address:**
– An IP starting with 169.254 indicates the printer is not obtaining an IP from the router.
– IPs starting with 172 often indicate connection to a guest network without internet.
– Proper IP addresses usually start with 192.168.x.x or 10.x.x.x[2].
– **Forget and reconnect the printer to Wi-Fi**, carefully entering the correct password, to reset the wireless connection on the printer[3].
– **Ensure firewall or antivirus settings on connected PCs are not blocking the printer’s network access**. Temporarily disabling these can test for blocking issues[3].
– **Check for interference or Wi-Fi signal issues**; verify in the printer’s network settings the signal is strong and the router’s settings do not block the printer[1][4].
– **Make sure that printer web services are turned on**, especially if you are using HP Instant Ink or cloud printing features[4].
– When wireless connection is unstable or unavailable, consider resetting the printer’s network settings by simultaneously holding the Wireless and Resume buttons, and use Wi-Fi Direct to reconnect as needed[5].
Following these steps typically resolves most HP printer internet connectivity problems. If the issue persists, contacting your internet service provider or HP support for more advanced network diagnostics is recommended[1][2].