If your **HP printer will not connect to the internet**, though it might be connected to Wi-Fi, here are the detailed troubleshooting steps based on HP support insights:
1. **Confirm Wi-Fi Connection**
– Make sure the printer is connected to the *correct Wi-Fi network* with the right SSID and password.
– Verify that your other devices (computer, smartphone) can access the internet on the same wireless network[1][3].
2. **Check IP Address and Network Settings**
– On the printer’s control panel, check the printer’s IP address:
– If it starts with **169.254**, this indicates the printer did not receive a valid IP from the router, often meaning a DHCP issue—contact your network admin or ISP.
– If it starts with **172**, it might be connected to a guest network, which often restricts internet access—consider switching to the main network[2].
– Ensure no proxy or VPN settings are enabled on the printer as these can interfere with internet connectivity[1].
3. **Restart Hardware**
– Power off and unplug your printer and Wi-Fi router for at least 30-60 seconds, then power them back on to clear temporary network glitches[1][3][5].
4. **Reconnect Printer to Wi-Fi**
– On the printer, reset wireless settings or network settings to factory defaults via the settings menu.
– Use the wireless setup wizard on the printer to reconnect to your Wi-Fi network by entering your Wi-Fi password again[3].
5. **Update Drivers and Software**
– Download and install the latest printer drivers and HP Smart app from HP’s official support website.
– Sometimes reinstalling the HP Smart App can resolve software-related connectivity problems[2][3].
6. **Router Settings Check**
– Some router configurations may block printers from accessing the internet while allowing local Wi-Fi connection. Check your router for any security settings, MAC filtering, or guest network restrictions that might affect printer connectivity[2].
– Contact your Internet Service Provider or router support if you suspect DHCP or network restrictions.
Additionally, you can observe the printer’s wireless light behavior:
– A **flashing wireless light** means the printer is trying but not successfully connected to the network.
– A **solid blue wireless light** indicates a proper connection to the Wi-Fi[4].
Following these systematic troubleshooting steps usually resolves HP printers’ inability to connect to the internet even when connected to Wi-Fi[1][2][3].