If your HP printer won’t connect to the internet, common causes include router settings blocking the printer, incorrect Wi-Fi configuration, or the printer not obtaining a proper IP address from the router. To resolve this:
– **Check the printer’s wireless status:** If it says “Not Connected,” run the Wireless Setup Wizard on the printer to reconnect it to your Wi-Fi network[1].
– **Verify the IP address:** If the printer’s IP address starts with 169.254, it means it didn’t get a valid IP from the router; try restarting your router and printer, or contact your network admin[1][2].
– **Ensure the printer is on the correct network:** Avoid being connected to a guest network (usually IPs starting with 172), which might restrict internet access[1].
– **Restart devices:** Power cycle your printer, router, and computer by turning them off for at least 30-60 seconds and then turning them back on[3][5].
– **Reconnect to Wi-Fi:** Reset the printer’s network settings and reconnect to the correct Wi-Fi network through its control panel[3].
– **Check your network and internet:** Confirm your Wi-Fi is working properly on other devices and that you’re entering the correct SSID and password on the printer[2][3].
– **Disable interfering settings on printer:** Turn off any proxy or VPN settings that might block network access[2].
– **Update or reinstall HP software:** Sometimes updating the printer drivers or reinstalling the HP Smart app helps establish proper connection[1][3].
If following these steps does not restore internet connectivity, you may need to consult your router’s settings (such as DHCP settings and guest network restrictions) or contact your internet service provider for assistance[1][2].
In summary, the fix usually involves confirming correct wireless setup on the printer, ensuring it obtains a valid IP address and is on the right network, restarting devices, and updating software[1][2][3][5].