HP offers a wide range of product services primarily focused on support, repair, warranty, and device management for its computers, printers, and related products.
Key HP product services include:
– **HP Computer Support Services (Commercial PC Support)**: This includes three tiered options:
– *Essential Support*: Remote support and onsite repair to quickly resolve issues.
– *Premium Support*: AI-powered predictive issue detection, 24/7 remote support, and automated repair ticketing.
– *Premium+ Support*: Fastest response with predictive issue detection, preferred 24/7 remote support, and onsite repairs.
These services also include advanced out-of-band diagnosis allowing remote fixes even when PCs won’t boot, plus HP Device Life Extension to upgrade and extend the life of aging devices, helping to stretch IT budgets and reduce device fleet environmental impact[1].
– **HP Care Pack for Consumers**: Extended warranty and repair plans that can extend coverage from 1 to 3 years, providing 24/7 expert support via phone, chat, or email, onsite repairs, and optional accidental damage and theft protection. This service includes a money-back guarantee if unused after expiration[2].
– **HP Customer Service and Sales Support**: Offers order management, troubleshooting, warranty registrations, product manuals, and direct access to sales specialists for business and home customers via phone and live chat. They also provide discounts through education, business, frontline heroes, and corporate programs[3][5].
– **HP Store Services**: Online platform to buy products with promotions, financing options, and ease of access to Care Packs and product protection plans[4].
In summary, HP product services encompass comprehensive support and protection plans tailored for both business and consumer needs, with options ranging from basic remote support to advanced predictive maintenance and onsite repairs, complemented by extended warranties, damage protection, and robust customer service channels.