The “IP not connected” issue with an HP printer usually means that the printer has lost network communication with your computer. Common causes include network connectivity issues, the printer’s IP address changing unexpectedly, firewall or antivirus blocking, or incorrect network settings.
Here are the key points and troubleshooting steps:
– **Network connectivity problems:** Check that your printer and computer are on the same Wi-Fi network or connected properly via Ethernet. Restart your modem/router and printer to refresh connections. Ensure cables, if used, are secure and undamaged[1][3].
– **Dynamic IP address changes:** If your network assigns IP addresses dynamically (DHCP), the printer’s IP can change, causing the computer to lose track of it. Setting a **static IP address** on the printer can prevent this. You can do this via the printer’s control panel under Network settings or through its web interface by entering the current IP in a browser[2].
– **Firewall or antivirus interference:** Sometimes security software blocks communication to the printer’s IP. Configure your firewall or temporarily disable antivirus software to test if it is interfering. Allow exceptions for the printer in your security software settings[1].
– **IP address 169.254.x.x:** If the printer’s IP starts with 169.254, this means it is not connected to the wireless network properly and has assigned itself an Automatic Private IP Addressing (APIPA). Reconnect the printer to the correct Wi-Fi network[4].
– **Print spooler and device status:** Deleting stuck print jobs, restarting the print spooler service, and rebooting the printer and computer sometimes help resolve intermittent connection issues[4].
– **Verify printer offline status:** On Windows, the printer might show as “offline” if it cannot reach the IP. Ensure it is powered on and connected to the same network[5].
In summary, to fix the “IP not connected” issue on an HP printer:
1. **Restart your printer, modem/router, and computer.**
2. **Check printer network connection and confirm it’s on the same network as your PC.**
3. **Set a static IP address on the printer to prevent IP changes.**
4. **Adjust firewall/antivirus settings to allow printer communication.**
5. **Run network tests or ping the printer IP to check connectivity.**
If these steps do not resolve the problem, consulting HP’s support or community forums with your specific printer model and network setup is recommended for deeper troubleshooting[1][3].